Privacy Policy

Effective date: October 31, 2026

This Privacy Policy explains what personal information LalaSpiritual (“we”, “us”) collects when you visit lalaspiritual.com or buy a report, why we collect it, who helps us process it, and the choices you have. If anything here is unclear, write to us at [email protected].

1. Who we are

LalaSpiritual is an online shop for personalized astrology and numerology reports, run from 62 Tran Thai Tong, Ward 10, Da Lat, Vietnam. Our reports are prepared with LalaGroup, our own report system, which runs on servers we control.

2. What we collect

  • Order details: your name, email address, billing address, phone number if you give it, the products you buy and your order history.
  • Birth details: the name, date, time and place of birth you enter for a report. For relationship and family reports this includes a second person’s details. Please only enter another person’s details if they are happy for you to share them with us.
  • Personal notes: anything you choose to add, such as a dedication or a message to us.
  • Email preferences: whether you subscribed to our newsletter and which emails you open or click.
  • Usage data: pages visited, device and browser type, approximate location from your IP address, and how you move around the site, collected with cookies and similar tools (see section 7).

We never see or store your full card or PayPal account details. Payments are handled by PayPal.

3. How we use your information

  • To calculate your chart and prepare, check and deliver the reports you order. Before a report is printed, a member of our team may review your birth time and place to make sure the chart is accurate.
  • To send order emails: confirmations, download links and messages about your order.
  • To answer your questions and fix any problem with a report, including free corrected editions.
  • To send our newsletter and offers, only if you subscribed. Every email has an unsubscribe link.
  • To understand how the site is used, improve it and keep it secure.

4. Your birth details and saved profile

Birth details are stored encrypted. We keep them so we can send you a corrected or updated edition of a report you bought and answer questions about it.

Saved profile (optional). At checkout you can tick “Save my birth details so my future reports use the same verified chart.” If you do, when your report is delivered we save the birth details as we checked and corrected them, linked to your email address on this site. When you order again with the same email and enter the same person’s details, we reuse the checked version, so your reports match and arrive sooner. Saved details are never shown back on the website, in your account or in emails. If you do not tick the box, nothing is saved for future orders. You can ask us to delete your saved profile at any time.

5. Who helps us

We share only what each service needs to do its job for us:

  • PayPal processes payments.
  • Cloudflare delivers the website securely and protects it from attacks.
  • Backblaze B2 (United States) stores encrypted backups and the report files you download.
  • SMTP2GO sends order emails. Our newsletter runs on our own email system and is delivered through Amazon Web Services.
  • Anthropic (Claude), an AI writing assistant, may help our team draft the personal chapter of some reports. For this we share the chart details and the first name used in the report, never your email address, billing address or payment details. Every chapter is reviewed by our team before it is sent.
  • Google Analytics (through Google Tag Manager) and Microsoft Clarity help us understand how visitors use the site.
  • Google reCAPTCHA protects our contact form from spam, and Wordfence protects the site from attacks.

We may also disclose information if the law requires it, or to protect our rights or someone’s safety. If our business is ever sold or merged, your information may move to the new owner under this policy.

We do not sell your personal information.

6. International transfers

We are based in Vietnam, and some of the services above store or process data in the United States and other countries. Wherever your data is processed, we protect it as described in this policy.

7. Cookies and analytics

We use cookies that the shop needs to work (your cart, checkout and login), and analytics cookies from Google Analytics and Microsoft Clarity to see which pages are useful and where visitors get stuck. Clarity can record how a page is scrolled and clicked; it masks the text you type. You can block or delete cookies in your browser settings. The shop still works without analytics cookies, but your cart and checkout need the essential ones.

8. How long we keep it

  • Order and payment records: as long as tax and accounting rules require.
  • Birth details for your orders: while we may still need them to support your reports, or until you ask us to delete them.
  • Saved profile: until you ask us to delete it.
  • Newsletter data: until you unsubscribe. We keep your address on a do-not-email list so you stay unsubscribed.

9. Your choices and rights

You can ask us to show you the personal information we hold about you, correct it, or delete it, including your birth details, saved profile and report files. Email [email protected] from the address you used to order and we will reply within 30 days. When we delete your data, we keep only an anonymous record of the sale for accounting. Depending on where you live (for example California, other US states, the EU or the UK), you may have additional rights under local law, and we honor them. You will not be treated differently for using these rights.

10. Security

Birth details and personal notes are encrypted in our database, report files are stored privately, and only the team members who prepare your reports can open them. Each time someone views your personal data, it is logged. No system is perfectly secure, but we work to keep your information safe and will tell you if a breach affects you.

11. Children

Our shop is not meant for children under 16, and we do not knowingly collect their information. A parent or guardian may order a report about their child. If you think a child has given us personal information, contact us and we will delete it.

12. Changes to this policy

If we change this policy, we will post the new version here with a new effective date. If a change matters for the way we use information you already gave us, we will let you know by email.

13. Contact us

LalaSpiritual, 62 Tran Thai Tong, Ward 10, Da Lat, Vietnam
Email: [email protected]