Policies
Refunds and corrections
Each report is made from your own birth details, so it can't go back on a shelf once it's delivered. Here is exactly what you can expect if something goes wrong.
Last updated 28 October 2026
In short
- Changed your mind before we start?Full refund.
- Your report never arrived?We resend it, or refund you in full if we can't deliver it.
- A birth detail was entered wrong?Corrected and sent again at no cost, within 7 days of delivery.
- A mistake on our side?We fix it, or refund you if we can't.
- Delivered, and you changed your mind?No refund, as the report is made for you.
Before your report is prepared
If you change your mind, email [email protected] with your order number before we begin preparing your report. We will cancel the order and refund you in full. Once we have started casting your chart we can still correct your details, but we can no longer cancel the order.
After your report is delivered
Your report is a digital file made from your birth details, so it can't be returned. For that reason we don't offer refunds once it has been delivered, including when you change your mind or the reading isn't what you hoped for. Each product page explains what the report covers and what it answers, so please read it before you order, and write to us if you are unsure which report fits.
Corrections
If a birth date, time or place was entered wrong, by you or by us, email us within 7 days of delivery. We will correct your report and send it again at no cost. After 7 days, write to us anyway and we will help where we can.
When we refund in full
- We can't deliver your report.
- Your report contains an error on our side that we can't correct.
- You were charged twice for the same order. We refund the duplicate.
- You cancel before we begin preparing your report.
How to ask
Email [email protected] with your order number, the email address you ordered with and a short note on what happened. Approved refunds go back through PayPal to the account or card you paid with. How quickly the money appears depends on PayPal and your bank.
We take payment through PayPal and never see or store your card details. If something has gone wrong, please write to us before opening a dispute with PayPal or your bank: most problems are solved quickly with a correction or a resend.
Your rights
Nothing in this policy limits the rights you have under the consumer laws of your country. If we update this policy, the version on this page when you placed your order applies to that order.